Refund Policy
At Leona Pet Plan, we aim to provide our customers with high-quality pet-care services and digital benefits.
For purchases made through the Leona application or website, refunds and cancellations are handled in accordance with the applicable Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations.
1. Digital Care Cards
Customers may request cancellation and a refund within 14 days of purchase, provided that the Care Card or its benefits have not been used, and subject to the applicable legal exceptions.
After the 14-day period, purchases are generally non-refundable unless a refund is required under applicable Egyptian law, including where the service is defective or was not provided as agreed.
Because Care Card discounts are provided through participating partners, Leona may use the available card, transaction, activation, and partner records when assessing whether the Care Card or its benefits have been used.
2. Other Pet Services
Refund requests for pet services, including training and services arranged or facilitated on behalf of the customer, are handled in accordance with the applicable service terms and Egyptian consumer-protection requirements.
Services that have already been provided, completed, or used may not be eligible for a refund, subject to any mandatory rights provided by Egyptian law.
3. Refund Processing
Approved refunds will normally be returned through the original payment method. Processing times may vary depending on the payment gateway or the customer's bank.
To request a refund, customers should contact Leona customer support and provide their order or transaction details.
Nothing in this policy limits any mandatory consumer rights provided under Egyptian law.
4. Contact Us
To request a refund, or for any questions about this policy:
- Leona Pet Plan
- Building Number 271, Yasmine 6, First Settlement, New Cairo, Egypt
- Email: info@leonapetplan.com
- Phone: +20 155 527 6090
- Website: leonapetplan.com